Phone 586.718.5124 | Email: Doublebouncepartyrentals@gmail.com
FAQ Page
When will you deliver & setup.?
Delivery & setup is normally the day before your event, however it can be scheduled 1-3 days before your event depending on the amount of deliveries needed to accommodate.
When will you pickup .?
Pickup is typically scheduled for the morning or afternoon following your event, starting as early as 9 AM. In some cases, pickup may occur 1-2 days later at the latest.
Do you require a deposit.?
No, We will hold the equipment and your reservation with the information you give us at the time the reservation was made. Although if for any reason you need to cancel or reschedule, we ask that you notify us within 24 hours of your scheduled delivery time.
Am I responsible for any damages to the equipment.?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
When is Payment due.?
Payment is due in full at time of delivery. Please be sure to have payment ready for the delivery crew so there are no time delays on setup.
Payment Methods.?
Payment can be made by cash, certified check or credit card, however all credit card transactions are subject to a 3.9% service fee that will be added to your total.
Are you licensed and insured.?
Yes, we are fully licensed and insured, and can provide proof of insurance with at least 48-72 hour notice. Our insurance provider holds us to a high standard which consists of thorough inspections of our rental equipment to ensure its safe operation. Many other company's are not insured which puts you and your family at risk of using unsafe, and uncared for equipment.
Can I pickup my rental equipment.?
No, we only offer delivery at this time.
Do we keep the inflatable blower on the entire time.?
Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. at the end of the day when everyone is safely off the inflatable you can unplug for the night.
What do you setup and take down.?
We completely setup, our tents and inflatables at no additional charge. We can setup tables and chairs for an additional fee if needed. Tables & Chairs are delivered stacked and shall be stacked by the renter prior to pickup.
Table & Chair Setup & Takedown Rates
Setup $1 per table
Takedown $1 per table
Setup 0.25 per chair
Takedown 0.25 per chair
What if it rains.?
Rain will not ruin our inflatables they are meant to be outside & can withstand the elements,
however rain water will make the vinyl material very slippery. We suggest inflatable blowers be turned off and unplugged until the rain has passed. When re-inflated, our inflatables may need to be towel dried to soak up some of the water. (We don't not offer any discounts or refunds due to inclement weather).
What if it becomes windy outside or a storm develops.?
In the event it becomes windy outside, our inflatable are rated to withstand wind speed up to 25 miles per hour when properly secured to the ground. Anything beyond that our inflatable shall be unplugged after all occupant have been evacuated. This is solely the responsibility of the renters to ensure everyone safety. Any unexpected storm that develops with wind beyond 25mph or any lighting our inflatables shall be evacuated and unplugged immediately. You may also contact Double Bounce Party Rentals at 586-718-5124 with any questions or concerns regarding the safe operation of our inflatables. (We don't not offer any discounts or refunds due to inclement weather).
How do you secure your inflatables.?
We secure all of our inflatables to the manufacture guidelines, which normally consists of (1/2 Dx18inL) Hooked stakes hammered into the ground at a 90 degree angle. Stakes are located at each corner and sometimes in the middle depending on the length of the inflatable. In the event of a hard surface setup such as concert or asphalt, we will anchor the inflatable to weighted sand bags located on each corner attached to the unit. Sand bags vary in weight although each bag contains around 50lbs of sand 1-2 bags will be required for each corner depending on the application and location of the inflatable. Additional fees apply to concrete surface setup please call for more information.
Do you offer same day/ next day reservations.?
Yes, If the rental equipment is available, as well as the possibility for us to make changes to an already scheduled delivery route. However due to the technicalities of adding a last-minute delivery/setup to our schedule a fee of $50-$100 will be applied to your order depending on the amount of changes that need to be done to accommodate your event.
Do you have a minimum order.?
Yes, our minimum order is $100.
How much do you charge for delivery.?
Please view our Service Area page for more information. Local round trip delivery to all neighboring communities surrounding Romeo, MI is an additional $50. Delivery Outside of our local area will increase depending on distance/travel time from our location in Romeo, MI or difficulty of delivery. Please request a quote for a more accurate total or give us a call for more information.
Are you fully insured for events.? & Do you offer additional insured option.
Yes, we are fully insured for events. Additionally, we can provide an option to add your school, park, or venue as an additional insured to our insurance policy for an additional $50. This means that your location will be covered under our insurance policy for the duration of the event, providing an extra layer of protection and peace of mind.
